Terms of service

Terms of Service

Last updated: May 31, 2026

In short

By using this site or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, and Refund and Return Policy. Every object is made to order in India. All prices include GST. Shipping is free across India. Disputes are settled by arbitration seated in Mumbai under Indian law.

If you do not agree with any of this, please do not use the site.

1. Who we are

Vritta is a sole proprietorship in India.

  • Trade name: Vritta
  • GSTIN: 

    27AAFCA3559A1ZZ

  • Operating area: Navi Mumbai, Maharashtra, 400709
  • Email: studio@vrittadesign.in

Full registered address is available on request to studio@vrittadesign.in.

References to "we," "us," and "our" mean Vritta. References to "you" and "your" mean the person using the site or placing an order.

2. Acceptance of these Terms

By visiting the site, browsing it, or placing an order, you confirm that you have read, understood, and accepted these Terms together with our Privacy Policy, Shipping Policy, and Refund and Return Policy (the "Policies"). The Policies are incorporated into these Terms by reference. If you do not accept, do not use the site.

3. Eligibility

You must be 18 or older and competent to enter a contract under the Indian Contract Act, 1872. By using the site you confirm that you meet both conditions.

If you are using the site on behalf of an entity (for example, ordering for an office), you confirm that you have the authority to bind that entity to these Terms.

4. The objects

Every Vritta object is made to order in India. An order initiates production. Each piece is finished by hand, and small variations in colour, finish, and dimension are characteristic of the process. They are not defects.

We describe each object on its product page with the care it deserves. Photographs, dimensions, materials, and care notes are accurate to the best of our knowledge at the time of publishing.

Country of origin for every object: India. This is stated on each product page.

5. Prices

All prices are in Indian Rupees and include GST. Shipping is free across India.

We may change prices at any time. The price at the moment you place the order is the price that governs that order. If we discover an error in the price displayed at the time of your order, we will contact you before processing it.

6. Orders and acceptance

Placing an order is an offer. We accept the order by sending a confirmation email. Until that email is sent, no contract exists between us.

We may decline or cancel an order before production starts, for any of the following reasons:

  • Suspected fraud or unauthorised use of a payment method.
  • A pricing or description error on the site.
  • An address we cannot ship to.
  • A product we cannot fulfil for any reason.
  • A pattern of returns or chargebacks that we cannot reasonably absorb.

If we cancel a paid order before production starts, you receive a full refund. We do not owe any further compensation.

7. Payment

Payments are processed by a third-party payment gateway. We do not see or store your card or bank details. By making a payment, you agree to the terms of the gateway you choose.

You confirm that any payment instrument you use is yours and that you have the authority to use it. If a payment is later reversed, charged back, or recalled for any reason, the contract for that order ends and the object is not delivered.

8. Made to order — cancellation and returns

Because we make each object after you order it, our rules differ from a stock-and-ship store. The Refund and Return Policy has the full detail. In summary:

  • You can cancel within 24 hours of placing the order, before production starts.
  • After production starts, the order cannot be cancelled.
  • Returns are accepted only when an object arrives damaged, defective, or materially different from what was ordered.
  • Returns for change of mind are not accepted.

9. Shipping

We ship pan-India. Shipping is free, no minimum, every product. Risk of loss and title pass to you on delivery. Full detail in the Shipping Policy.

10. Our work belongs to us

The name Vritta, the wordmark, the product names (Triveni, Meru, Torana, and any future names), the designs, the photography, the writing, the site code, and the look and feel of the site are ours. They are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and the Designs Act, 2000.

You may not reproduce, modify, distribute, publish, or use any of it without our written permission, except to share a product page link on social media or in private conversation. Nothing on the site grants you any licence to our intellectual property beyond what is expressly stated.

11. Acceptable use

You agree not to:

  • Use the site for any unlawful purpose.
  • Try to gain unauthorised access to the site, our systems, or any connected service.
  • Use bots, scrapers, or automated means to access the site without our written consent.
  • Reverse engineer, decompile, or attempt to derive source code from any part of the site.
  • Impersonate any person or misrepresent your identity.
  • Upload or transmit any content that is unlawful, defamatory, infringing, obscene, threatening, or that violates any applicable law.
  • Use the site in a way that disrupts it, overloads it, or harms our or any other user's experience.

We may suspend or terminate your access to the site if we reasonably believe you have breached this clause.

12. Account security

If you create an account to place orders or track them, you are responsible for keeping your login details confidential and for everything that happens under your account. Notify us immediately at studio@vrittadesign.in if you suspect any unauthorised use. We are not liable for any loss caused by your failure to keep your account credentials secure.

Guest checkout is also available. You are not required to create an account to place an order.

13. User submissions

If you send us messages, reviews, photographs, or any other content (a "Submission"), you grant Vritta a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, and display the Submission in connection with our business — including on the site and on our social channels.

You confirm that any Submission is your own work or that you have the rights to share it with us. We may, but are not obliged to, edit, decline, or remove any Submission at our discretion.

14. Third-party links and services

The site may link to third-party websites or use third-party services (payment gateways, courier partners, analytics, email providers). We do not control those parties and we are not responsible for their content, policies, or practices. Your dealings with any third party are between you and that third party.

15. Modifications to the site and the service

We may change, suspend, or discontinue any part of the site at any time, with or without notice. We may also restrict access to the site or any feature of it. We are not liable for any modification, suspension, or discontinuation.

16. Fair dealing

We do not use countdown timers, fake scarcity, hidden fees, pre-ticked consent or upsell boxes, or forced account creation. All prices are GST-inclusive. All material terms — production time, shipping, returns, refunds — are on the policy pages linked from the footer and match what you see at checkout.

17. What we cannot guarantee

The site is provided "as is" and "as available." We do not guarantee that it will be uninterrupted, error-free, or free of viruses or harmful code. We do not guarantee any specific result from using the site.

We do not exclude or limit any liability that cannot be excluded or limited under Indian law, including under the Consumer Protection Act, 2019. Nothing in these Terms affects your statutory rights as a consumer.

18. Limit of our liability

Subject to clause 17, our total liability arising out of or in connection with these Terms, your use of the site, or any order — whether in contract, tort, statute, or otherwise — is limited to the amount you paid us for the specific order giving rise to the claim.

We are not liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, or loss of goodwill.

19. Indemnity

You agree to defend, indemnify, and hold harmless Vritta and its successors against any claim, loss, liability, damage, or cost (including reasonable legal fees) arising out of:

  • Your breach of these Terms or any of the Policies.
  • Your violation of any law or any third-party right (including any intellectual property or privacy right).
  • Any content you submit to the site.
  • Any misuse of the site by you.

20. Force majeure

We are not liable for any delay or failure in performance caused by events beyond our reasonable control. This includes natural disasters, pandemics, epidemics, government action, war, terrorism, civil disturbance, strikes, lockouts, power failures, internet outages, telecommunications failures, courier disruption, and supply-chain failures of our partners.

21. Termination

We may suspend or terminate your access to the site at any time, with or without notice, if we reasonably believe you have breached these Terms.

You may stop using the site at any time. Clauses that by their nature should survive termination — including clauses on intellectual property, limitation of liability, indemnity, governing law, and dispute resolution — survive termination.

22. Governing law and disputes

These Terms are governed by the laws of India.

We try to resolve any dispute by talking it through first. If 30 days of good-faith effort do not resolve it, the dispute is referred to arbitration before a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Mumbai. The language is English. The award of the arbitrator is final and binding.

Subject to the arbitration clause, the courts at Mumbai have exclusive jurisdiction over any dispute under these Terms.

23. Grievances

For any grievance, complaint, or concern, write to our Grievance Officer (§5 of the policies document).

We acknowledge any complaint within 48 hours of receipt and aim to resolve it within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

24. Notices and electronic communications

Any notice from us to you may be sent by email to the address you gave us when placing an order, by post to the shipping address on your most recent order, or by posting on the site. You consent to receive communications from us electronically.

Any notice from you to us should be sent to studio@vrittadesign.in. Notice is treated as received on the working day after it is sent.

25. Severability

If any clause of these Terms is held to be unenforceable, illegal, or invalid by a court or tribunal, that clause is treated as severed. The rest of the Terms continue to apply with full effect.

26. No waiver

If we do not enforce any right or clause of these Terms on a particular occasion, that is not a waiver of our right to enforce it later. A waiver of any clause is only effective if it is in writing and signed by us.

27. Assignment

We may transfer or assign our rights and obligations under these Terms — for example, if we incorporate, restructure, or sell the business — without your consent. You may not transfer or assign your rights under these Terms without our written consent.

28. Entire agreement

These Terms, together with the Privacy Policy, Shipping Policy, and Refund and Return Policy, are the entire agreement between you and Vritta in respect of your use of the site and any order. They replace any prior agreement, promise, or understanding — whether written or oral — about the same subject matter.

Anything we may say informally — on social media, in chat, or in conversation — does not change these Terms unless we put the change into the Terms themselves.

29. No third-party rights

A person who is not a party to these Terms has no right to enforce any of them.

30. Order of precedence

If anything in these Terms conflicts with anything in one of the Policies, the relevant Policy takes precedence on the specific subject it covers (privacy, shipping, refunds). On all other matters, these Terms take precedence.

31. Changes to these Terms

We may update these Terms from time to time. The current version is always available on the site. The "Last updated" date at the top reflects the latest change. Material changes will be highlighted at the top of this page for a reasonable period after they take effect.

Continuing to use the site after a change means you accept the updated Terms. If you do not accept the change, stop using the site.

32. Contact

Email: studio@vrittadesign.in Phone: 9004654893 — Mon–Fri, 9 am – 6 pm IST Operating area: Navi Mumbai, Maharashtra, 400709

Full registered address available on request.